Mobilization is More Than Offering Social Benefits

According to the CRHA, the Order of Certified Human Resources Consultants, the following characteristics are used to describe an engaged workforce. The employees are:

  • Available, take initiatives and pay particular attention to the costs and consequences of their actions
  • Efficient, pay attention to the quality of the services and products provided
  • Willingness to collaborate and participate in improving the work climate by offering suggestions for improvements

While a raise in salary and benefits are great motivators, as a leader you don’t always need to pay more, but pay more attention to your team. Remember that the most underrated mobilization strategy is to create a direct communication link between the leader and his team.


Why Is Employee Engagement and Retention Important?

An engaged employee speaks positively about their work, seeks to improve it and stays with the company longer. A set of gains that companies cannot deprive themselves of.

For 47% of human resources professionals, employee retention is their department’s top priority.. The Employee Benefits News study, conducted among 34,000 individuals in 2016, shows that the departure of an employee costs the company a third of the employee’s salary to replace them. For a median salary of $ 45,000, it costs the company an average of $ 15,000 in indirect costs such as decreased productivity and the time associated with hiring and training a new employee. In addition, the study shows that during these exit interviews, 75% of the reasons given for leaving a company could have been avoided.


Peter’s Principle

Peter’s principle goes like this: “In a hierarchy, every employee tends to rise to their level of incompetence.” In other words, when an employee demonstrates high skills, he is often promised the position of superior. For example, the best operator in the line will become the supervisor or the best salesperson, the sales manager. Yet in this new position, the employee is not making the most of his skills.

To remedy the situation, it is important to offer career development alternatives and seek other ways of recognizing the individual. Large companies like Microsoft and Google have been able to remedy the situation. Now, getting promoted no longer means managing a bigger team. An employee can choose to develop as a contributor ranging from junior, senior, expert and mentor. This is an opportunity to involve them in your continuous improvement process, for example by inviting them to analyze the ideas collected by their peers.This new path allows you to retain your talents by offering an alternative to traditional promotion, knowing that not all employees are interested or efficient in managing a team.

How to Mobilize Your Teams ?

Beyond having a fair salary, an employee wants to be appreciated, to learn continuously and to identify opportunities to grow in the current organization. Engaging and retaining employees requires understanding individual motivations and being able to take action. There are two angles to mobilization: the desire to go towards something (the carrot) or to avoid something (the stick). The business leader must know how to differentiate the two and implement actions for both.

Going Towards Something

Going towards something means setting up favorable conditions for personal development such as the acquisition of new skills. The leader must develop his interpersonal skills, listen to and empathize with his colleagues in order to identify these growth opportunities. The leader must find a way to connect on a daily basis with his colleagues to feel the added value that they bring with their talent. For example, what are the contributions that Paul wants to make to the company, what skills Marie would like to develop to make a difference in the team?


Avoiding Something

Avoiding something means putting in place strategies to reduce burnout, absenteeism or operational irritants. Here again, the leader must connect on a daily basis with his team in order to understand the discomforts and find the right solutions. For example, does Charles need any help or what would make Sara’s job easier?


Why Is One Idea Better Than Another?

The performance of your improvement (P) depends on the quality of the improvement idea (Q) and employee buy-in (A).

In other words, even if an idea is extraordinary, if it is not understood by employees or if the change is not accepted by them, that idea will not bring the desired performance.

A bottom-up approach makes it possible to collect ideas, possibly smaller or simpler, but by coming from the employees, are much more likely to be accepted and therefore be implemented.

As a continuous improvement leader, your role will be to guide work teams toward common or broader goals.


The 4 Pitfalls of Mobilization


Losing the Right Employees Due to Poor Management Practices

The relationship between an employee and their manager is the relationship that has the most impact on employee retention. Micromanagement is a style of leadership at the heart of a bad relationship. Employees lose confidence in their means and have difficulty performing the tasks required by their position.


Underestimating Employees’ Wish to Develop

Employees are scarce. Those you can hire will not have all the skills you want when you hire them. We have to train them, continuously and intelligently.


Too Many Polls, Not Enough Actions

Engagement at work is often summed up by completing engagement surveys. These surveys are used to calculate on a regular basis (annual, monthly or daily) the level of employee engagement. However, after taking the pulse of employees, these tools offer few avenues to improve the current situation.


Believe That Your Workspace Is Sufficient to Mobilize Your Employees

Climbing wall, gym, skateboard track … several companies have set out to provide incredible workspace for their employees. Yet, beyond the workspace, recognition and gratitude in the workplace are much more important for engaging staff. With telecommuting, these opportunities are more important than ever for breaking isolation, managing stress and creating a sense of belonging.